Nitrous Networks LTD provides a full 7 day money back guarantee if our services are found to be at fault. For example, within the first 7 days of starting my service the node your server is hosted on goes offline for a number of hours. That would be classed as our fault and you can claim a refund.
An example of an invalid reason to claim a refund would be and is not limited to - "Don't want it"
Any use of any of our services to infringe copyright or trademark law is unacceptable. And if you're found to be infringing copyright or trademark law from a service provided through us we reserve the right to cancel your service immediately without warning or informing you.
Nitrous Networks LTD does not guarantee 100% uptime on services we provide but we aim to provide as close to it as possible. Sometimes issues can occur which may affect the services we provide to you. You accept that this can happen and that we will do our up most to resolve any issues that occur in a short space of time.
If you complain about downtime in the first 10 days of your service starting but it's only your server offline and not the physical node your server is running on you're not entitled to claim a refund because this would not be classified as our service being at fault and would be down to either the package you've purchased or mods / plugins you've added to your service with us.
If you believe you're experiencing server side lag please remember to consider your client side variables such as high latency, low frame rate, packet loss or background downloads. If you're experiencing any of these client side issues then Nitrous Networks LTD is not responsible for any of these issues you're having.
Nitrous Networks LTD will not be held responsible for server side lag or downtime which is caused by mods, plugins, addons or any type of modification to the service we provide.
You also accept that sometimes there may be downtime occurrences for server or network maintenance to repair or improve performance.
Nitrous Networks LTD will not be held responsible for the backing up and integrity of customers data. And in the case that data loss may occur you may only be given a pro-rota refund if you choose to cancel your service. The backing up of files and safe securing of your data is down to the customer not Nitrous Networks LTD. Especially on Minecraft servers as a backup manager is readily available to customers.
In any situation where a game server or web hosting account is hijacked or hacked, Nitrous Networks LTD will not be held responsible for this occurrence. It is the clients responsibility to keep all there personal details and passwords secure and personal.
Nitrous Networks LTD does not guarantee instant setup. We try to provide as close to instant setup as possible. But you as a customer accept that in some rare instances it may take up to 24 hours depending on the amount of traffic we're receiving. Or if any issues occur in the automated setup process. Your billing will not start until your service has been setup.
Nitrous Networks LTD reserves the right to terminate any service with us that is not paid on the due date specified on all invoices. Generally we at Nitrous Networks LTD will not terminate / cancel any services for at least 48 hours after the invoice was due so you do have some time to pay after the invoice was due. In the event of terminating / cancelling a service Nitrous Networks LTD reserves the right to delete all content on your service.
If you know you won't be able to pay in time for your service you're required to contact us so that we can either extend your service for a short duration or let you download a copy of your files in time.
Nitrous Networks LTD reserves the right to change or alter our terms / policy's at anytime without notifying any of our clients. It is the clients responsibility to check our terms regularly for any updates / changes.
Product addons that include, but are not limited to, dedicated IP addresses are cancelled as soon as the product it is an addons for is. These are not classed as a product and cannot be used for anything else.